RETURNS & EXCHANGES

I ordered a wrong size what do I do? 

 

Please contact our support and we will prepare an exchange for you. Our staff is committed to keeping all of our customers happy, and we will do everything we can to get you the right size. 

 

In order to qualify for an exchange, please make sure: 

 

• Contact us within a week of receiving your order. Unfortunately, we are unable to prepare an exchange after this period. 
• Please make sure the clothes are unworn and unwashed. 
• Make sure that you have the original packaging. 
• All of the exchanged items are double-checked by our warehouse for any possible defects. 
• After shipping the products back to our warehouse, please send us a receipt or an invoice for the shipping cost. Our staff will make sure to reimburse you for the shipping fee. 
• Our team will send you all the instructions via email for the exchange. 

 

If there are any questions or concerns, please contact us through email: support@axul.com

 

What if I received a damaged or defective item?

 

Please, contact our support and we will issue you a full refund. Details will be provided via email. 

 

What is your return policy?

 

Unfortunately, at this time we are unable to provide returns unless the product is defective. Our team is working hard to provide returns in the future. However, we are able to offer fast and convenient exchanges to all of our customers who received a wrong size.